Job Description

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

What does a successful Business Operations Analyst do at Fiserv?

The Business Operations Analyst is an integral member of our Implementation Quality team. This role serves as an extension of the leadership team and is highly visible across all Fiserv teams. You will have ownership of an important internal business process for the team, which includes coordination of intake and scheduling of new and existing client projects. Your role is to drive excellence in the process through accountability, accurate work, quick communication, and your ability to lead key business leaders through difficult decisions. You must be skilled at listening and interacting from a neutral position and leveraging experience to find common ground for multi-functional teams. You will often collaborate with multiple Fiserv teams to collect group consensus. You will not be managing people; however, you will be managing the processes and will directly lead day-to-day activities of teammates who also assist with this process.

What you will do:

• Execute Portfolio Management Procedures including the use of key tools -- Clarity, SharePoint, ServicePoint, eCRM, and Microsoft Office Suite including PowerBI (for Data analysis).
• Execute on Change Management through the PS Organization.
• Maintain an ongoing interface with external and internal stakeholders in areas such as decision analysis, planning and execution, and technical needs.
• Build strong partnerships with Implementations, Business Leaders, Sales, Client Support, Development, Product Management, Account Management, and Service Management teams.
• Provide project management from scoping/business case through handoff to the Project Management team; this includes effectively communicating the process, organizing the schedule, communicating deadlines for intake, anticipating problems and pursuing resolutions, and ensuring a good communication plan is developed and executed.
• Constantly seek and execute operational efficiency ideas, analyzing and detailing business processes and documentation, becoming the Subject Matter Expert (SME) of the Intake Process.

What you will need to have:

• Bachelor’s degree in finance, business, or related fields, and/or equivalent military experience.
• 8+ years of experience in working with business stakeholders and business users in gathering requirements, creating acceptance criteria, and presenting the proposed solutions to Implementation/PS teams.

What would be great to have:

• Demonstrated experience with project coordination and proven project management skills, leading conversations (verbal and written) with clients and other stakeholders.
• Experience reading and navigating contracts/SOWs.
• Experience with Estimation/ Pre-sales planning.
• Experience with client implementations, onboarding of new clients, sales support, and/or scheduling.
• Previous experience working in Financial Services.
• Knowledge of PowerBI or similar tool.
• Knowledge of Clarity PPM or similar tool.
• Flexibility to work longer hours during peak times.

Perks at Work:

• We’re #FiservProud of our commitment to your overall well-being with a growing range of physical, mental, emotional, and financial benefits from day one.
• Maintain a healthy work-life balance with paid holidays, generous time off policies, including Recharge & Refuel time for qualifying associates, and free counseling through our EAP.
• Plan for your future with competitive salaries, the Fiserv 401(k) Savings Plan, and our Employee Stock Purchase Plan.
• Recognize and be recognized by colleagues with our Living Proof program where you can exchange points for a variety of rewards.
• Prioritize your health with a variety of medical, dental, vision, life, and disability insurance options and a range of well-being resources through our Fuel Your Life program.
• Advance your career with training, development, certification, and internal mobility opportunities.
• Join Employee Resource Groups that promote our diverse and inclusive culture where associates can share perspectives, exchange ideas, and elevate careers.

In order to be considered, you must be legally authorized to work in the U.S. without need for visa sponsorship, now or in the future.

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Maryland, New York, Nevada, Rhode Island or Washington.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact  AskHR.US@fiserv.com . Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.

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