Job Description

Location
This position is 100% in-office and reports to our facility on-site in Syracuse, NY (Must be local or willing to relocate at your own expense).

Role Summary

Rapid Response is passionate about creating cutting-edge solutions that make a positive impact on protecting life and property. The Project Management Office (PMO) plays a critical role in ensuring the successful delivery of our projects. We are dedicated to providing best-in-class project management methodologies, standards, and tools that drive efficiency and effectiveness—whether in traditional or Agile environments. We are a team of dedicated individuals who are committed to exceeding customer expectations.

We are seeking a motivated and experienced PMO Manager to lead our team and ensure the successful execution of all projects. This role is responsible for building and maturing PMO practices, leading cross-functional projects, and managing projects hands-on. The ideal candidate has a proven track record of delivery excellence, a PMP certification, and strong experience applying Agile principles.

Salary Range
$105,000 - $125,000 per year, based on experience.

Responsibilities

• Develop and implement PMO standard operating procedures (SOPs) aligned with PMI guidelines
• Manage defined projects to meet expectations, achieve business outcomes, and adhere to quality standards
• Coach and mentor project management and quality teams
• Collaborate with stakeholders to identify and address project risks and challenges
• Proactively identify opportunities for improvement and implement changes to enhance project management practices
• Stay abreast of trends and best practices in project management
• Contribute to the development and implementation of training programs for project teams
• Out of state, routine travel is required

Basic Qualifications

• PMP Certification
• Four (4) year degree or equivalent military experience
• Excellent verbal and written communication skills
• Ability to work on multiple projects concurrently
• Highly organized with demonstrated attention to detail and a sense of urgency

Preferred Qualifications

• Bachelor's Degree in Information Technology, Computer Science, or Engineering
• Five plus (5+) years of hands-on experience managing projects
• PMI DASM (Disciplined Agile Scrum Master), GAQM CPD (Certified Project Director)

COVID-19 Vaccine Requirements

• Must be vaccinated against COVID-19. We are not requiring boosters at this time.

What awaits you at Rapid Response

• Medical, Dental, Vision, and 401k
• Paid vacation and sick time
• Wellness program and wellness days off
• Internal advancement opportunities
• The opportunity to make an impact on communities across the country every day

About Us
Founded in Syracuse, NY in 1992, we are a critical response center focused on saving lives and protecting homes and businesses. Whether it’s a fire at a family home, an armed intruder at a business, a missing vehicle, an evening jogger, or a lone family member having a medical emergency, our “heroes” are there to help every day. Supported by teams of experts in their respective fields, our highly trained specialists are the 24/7 backbone for thousands of alarm companies across the country.

Additional Information
Rapid Response offers a competitive compensation and benefits package and dynamic and professional work environments. We also offer continued growth through our internal advancement opportunities. For more information, view our website at https://www.rrms.com/careers/. Rapid Response is an Equal Opportunity Employer.

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